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Networking! Networking may actually be the most important thing that I mention here. This next word may be a bit scary, especially for my fellow introverts, but it’s a necessary evil, ok? Networking. Organizations like the IIBA offer a way to learn and show off your expertise as you grow. In addition to offering the BABOK (Business Analysis Body of Knowledge), they offer certifications for you to flex your BA muscles.īusiness Analysis extends outside of Salesforce, so it is a good idea to get a more general understanding of the practice as well. Who is the IIBA? The International Institute of Business Analysis, is a non-profit organization working to create and maintain global standards for the practice of business analysis. “Business Analysis is a disciplined approach for introducing and managing change to organizations, whether they are for-profit businesses, governments, or non-profits.” The International Institute of Business Analysis (IIBA) Trailhead offers a variety of badges and information on not just essential Salesforce skills, but also general Business Analysis career information. Or Trails like Compare the Admin and Business Analyst Roles to give us a side-by-side view of how Admin and BA roles differ.Īnd of course, there are the hundreds of badges geared towards learning new Salesforce abilities. Let’s take a look at these in more depth.īy now, you may be thinking, what does this woman know? Well, I know a bit about this having successfully made the transition from utility call center representative into a junior Salesforce Business Analyst role at a small partner company.Īt the time, Trailhead was a relatively new tool, but I gained as many badges as I could and linked them to my LinkedIn profile this caught the attention of a recruiter.īack then, we didn’t have awesome Trails like Get Started as a Salesforce Business Analyst to learn more about being a BA and the potential opportunities. Using these tools in any combination will help you along your path into the world of business analysis. Networking (virtual and in-person, where applicable) is still the standard for finding new opportunities.is the home of guides and best practices for business analysis.Trailhead is always my first reference because it is now the main hub for Salesforce related information and education.My answer is always the same: Trailhead,, and networking. The one question I’m asked the most about my Salesforce journey is how was I able to make that shift from Admin/Support work to BA. How can you transition into a Business Analyst role? We need to be able to understand and effectively communicate both the “Why” and the “How’ to stakeholders so that everyone’s goal is achieved. To me, a BA is an admin that is empowered to ask “Why” on a deeper level.